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FAQ
Here are some answers to Frequently Asked Questions. Please visit our FAQ page for more infos.
You Can Easily Track Your Order Here
We (Including Most Of The Sellers & Service Providers On “Tree And Shadow”) Ship & Provide Services to Australia and Worldwide (subject to service availability). Shipping & Service Restrictions May Apply To Certain Items And Services.
You Can Edit Or Cancel Your Order Here: https://treeandshadow.com/my-account/orders
Please note, We cannot guarantee that the shipping address can be changed once the order has been placed. There is typically a small window of time when the order is processing to update the address before it ships out. We suggest to also get in touch with our customer support immediately at [email protected] to be in the safe side.
Please make sure you used the correct email address. If not, contact us asap to change your email address to update your order and have amazing offers from TreeAndShadow.com
Unfortunately We Don’t Offer Any Pick Up Service At This Stage.
We Have A Super Easy And Transparent Return Policy For Your Additional Peace Of Mind.
We Want You To Be 100% Satisfied With Your Purchase from ‘Tree & Shadow’!
- If for any reason you’re not happy with your product and/or you change your mind, you can return it within 10 days after delivery for a refund or exchange. [IMPORTANT: Shipping fees + Handling fees (where applicable/if paid) will be charged in addition to a fixed fee of $9.99 or 25% Restocking fee (whichever is highest), which will be adjusted accordingly. Return shipping costs are the responsibility of the customer]
- We Will Issue You A Replacement Or Full Refund If Your Order Arrives Damaged Or Broken.
- If You Purchased “My Package Protection” At The Time Of Check Out, It Also Covers (Subject To Verification) for Replacement Or Full Refund, On Lost Items Or If You Never Receive Your Order Within 3 Months Of Order Placement.
We Are Always Available To Assist You In Any Situation! 🙂
Please Check Our Detailed Return Policy Here
We Process Order Within 48 Hours Of Receiving Payments.
To Offer You The Best Price On Our Coolest Range Of Trendiest Products, Shipping Time Varies – As We Have Sellers on TreeAndShadow.com From Various Countries, Worldwide.
However, It Generally Doesn’t Take More Than 15 to 30 Days For Your Shipment To Arrive. You Can Easily Check The Status Of Your Order From Your Account Page Here
Please Consider Current Pandemics Situations And Others That We Don’t Have Any Control On.
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Get In Touch
Address: 123 Main Street, New York, NY 10001
hours: Mon-Fri 9:00AM – 5:00PM
phone: 123-456-7890
Email: [email protected]