Frequently Asked Questions
Getting Started
“Tree & Shadow Australia” is an e-commerce platform that Sells a wide range of unique trendy Products and Services, all designed to make your life easier, colorful and more enjoyable.
From Gadgets and Accessories to Beauty products and various standard & tailored Services, we have everything you need to live your best life!
To Shop our Collections visit here
For more info about Services we offer check Services FAQs, or visit here to Hire a Professional at fraction of cost!
We offer, and made our platform easy & interactive, for Sellers (Wordlwide) to create their own online store and Start Selling or Promoting or Advertsing their unique Products or Services on Tree & Shadow Australia. For more info check Seller FAQs or contact us here
We also offer Wholesale-ReSeller partnership program (Free of cost) as an unique Business opportunity to interested parties (subject to verification and service availability) to buy highly desired Products from International Sellers/Suppliers at an excellent Wholesale price and Resale at your desired markup price. For more info check Wholesale-ReSeller FAQs or contact us here
“Tree & Shadow – Balance Of Life”
Creating an account on “Tree & Shadow” is super easy!
Just click on the “Create An Account” button at the Account page, fill in your details, and you’re good to go.
Plus, by creating an account, you’ll be able to Track your orders, Save your favorite products, and get exclusive Deals and Discounts.
To place an Order, simply browse our Product or Service offerings, select the item(s) you want, and add them to your cart.
Once you’re ready to check out, click on the shopping cart icon at the top of the page, review your order, and complete the payment process. Easy peasy!
We accept a variety of Payment methods, including Credit Cards, Debit Cards, PayPal, and more.
We have a secure payment processing system. Just choose the one that’s most convenient for you at checkout!
We (Including Most Of The Sellers And Service Providers On “Tree And Shadow”) Ship & Provide Services To Australia, and Worldwide (subject to service availability). Shipping & Service Restrictions May Apply To Certain Items And Services.
Please make sure you used the correct email address. If not, contact us asap to change your email address to update your order and have amazing offers from TreeAndShadow.com
You can easily Track your Order here
We have a super easy and transparent Return policy for your additional peace of mind.
We want you to be 100% satisfied with your purchase from “Tree & Shadow”!
- If for any reason you’re not happy with your product and/or you change your mind, you can return it within 10 days after delivery for a refund or exchange. [IMPORTANT: Shipping fees + Handling fees (where applicable/if paid) will be charged in addition to a fixed fee of $9.99 or 25% Restocking fee (whichever is highest), which will be adjusted accordingly. Return shipping costs are the responsibility of the customer]
- We will issue you a Replacement or Full Refund if your Order arrives damaged or broken.
- If you purchased “my package protection” at the time of check out, it also covers (subject to verification) for Replacement or Full Refund, on lost items or if you never receive your Order within 3 months of order placement.
In any scenario we are always here for you to assist! 🙂
Please check our detailed return policy for more information.
At Tree & Shadow we strive to provide excellent customer satisfaction for all our visitors.
With that in mind, we have introduced “Money Back Guarantee” promise as an additional peace of mind for our customers. Under this policy, if your order arrives broken or damaged, we will replace or refund the full amount!
For more details & terms, please check our return & refund policy
If you have any questions, concerns, or feedback, our customer support team is here to help!
You can reach us 24/7 by email at [email protected] or by Live Chat support (subject to availability).
We also have dedicated Advanced Ticketing Support (subject to availability) at Account Dashboard area for registered users. Registration is super Easy & Free with us!
To register/create an account simply visit here
We’re always here to assist you 🙂
Shipping & Orders
We (Including Most Of The Sellers And Service Providers On “Tree And Shadow”) Ship & Provide Services to Australia, and Worldwide (subject to service availability). Shipping & Service Restrictions May Apply To Certain Items And Services.
Shipping times may vary depending on your location and the type of product or service you’ve ordered. It also varies depending on item/seller location given that we offer you the best price on our coolest range of unique products form Global Sellers from various countries.
We process Order within 48 hours of receiving payments. Generally It doesn’t take more than 2 to 19 business days for your Shipment to arrive.
However Shipping is Generally Quicker Than Listed in Most Cases.
We always aim to get your order to you as quickly as possible, so you can start enjoying your purchase right away.
You can easily check the status of your Order from your Account Dashboard here
*Please consider current pandemics situations and other events that we don’t have any control on.
You Can Edit Or Cancel Your Order Here
Please note, We cannot guarantee that the shipping address can be changed once the order has been placed. There is typically a small window of time when the order is processing to update the address before it ships out. We suggest to also get in touch with our customer support immediately at [email protected] to be in the safe side.
Ready to make a purchase? 🛒 We ship our goods with reliable delivery companies Worldwide.
You can pay using your PayPal account or Debit/Credit Card, or via Bank Transfer (where available).
We accept all major Debit/Credit cards. Just choose the method of payment that suits you best.
Unfortunately we don’t offer any pick up service at this stage.
Our goal is to make your Shopping pleasant and easy with us.
Tell us more about what you’re searching for and we’ll help you to find the right product for a reasonable price🧐
Quality of our products & services is always our top priority. That’s why we always make sure that we deliver on point.
Would you like to keep track of your order? Simply visit “My Account” section, and enter your email address and a number of the order.
If you still need help, just send us your email address and order number/s, and we’ll have a look at it 🕵️♂️
Sales Questions
Ready to make a purchase? 🛒 We ship our goods with reliable delivery companies Worldwide.
You can pay using your PayPal account or Debit/Credit Card, or via Bank Transfer (where available).
We accept all major Debit/Credit cards. Just choose the method of payment that suits you best.
If your package is lost or damaged during shipment, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
If you purchased “my package protection” at the time of check out, it also covers (subject to verification) for Replacement or Full Refund, on lost items and/or if you never receive your Order.
Yes, we offer international shipping to most countries (subject to service availability. Please contact us). However, please note that shipping times and fees (where applicable) may vary based on your location.
We currently do not accept orders over the phone. However, our website is designed to make the ordering process quick and easy, and our customer service team is always available to assist you with any questions or concerns you may have.
Pricing & Plans
We offer a range of pricing plans to fit the needs of our customers. Please check our website for detailed and related information on pricing.
No, there are no hidden fees in our pricing plans. We believe in transparent pricing and providing value for our customers.
Yes, we do offer discounts and promotions from time to time. Please sign up for our newsletter to stay up-to-date on the latest deals.
Sellers & Others
A multivendor e-commerce platform is an online marketplace that allows multiple vendors/sellers to sell their products or services in one place. It’s a platform that connects buyers with various sellers, offering a wide range of unique products and services.
To become a seller on Tree & Shadow, you can sign up on our website here as a vendor and create your own seller account.
Once you’ve completed the registration process, you can start listing (subject to approval) your products and services on our platform.
Tree & Shadow makes it easy for sellers to create their own unique online store and start selling their products or services with just few clicks.
Once they sign up as a seller on our platform, they can list their products, set their own prices, and manage their orders and shipping.
Tree & Shadow provides sellers a powerful e-commerce platform with all the necessary tools and support they need to grow their business and reach more customers.
We are always on the lookout for exceptional products that will captivate our customers. If you have a distinctive and compelling offering that you believe would be a great fit for our platform, we invite you to join & share it with us.
We look forward to exploring potential opportunities for collaboration and bringing your exceptional products to our customers.
We have dedicated support team to support your growth.
“Your success is Our success”
We are committed to providing our customers with a diverse and comprehensive selection of quality goods and services.
Tree & Shadow allows sellers to sell a wide range of products and services, as long as they meet our quality and safety standards, and are not unlawful or restricted/prohibited by respective jurisdiction.
We are open to a variety of Product Collections, including but not limited to: Electronics, Home and Garden, Fashion and Accessories, Health and Beauty, Toys and Games, Sports and Outdoors, Pet Supplies, Automotive and more!
We encourage our sellers to offer unique and high-quality products that will resonate with our customers and stand out in the market!
For Services, we are always interested in collaborating with skilled professionals, businesses and individuals who can offer tailored & exceptional services at affordable prices to our customers.
Some examples of services that may be a good fit for our platform include: Accounting services, Web design and development, Graphic design, Digital marketing, Writing and translation services, Photography and videography, Business consulting, Customer service, Live chat support, Travel buddy and more!
With Tree And Shadow, our easy-to-use and secure payment system, We accept payments from a wide variety of payment methods including credit and debit cards, PayPal, Google Wallet etc.
Funds from your sales are deposited directly to your bank account or PayPal upon confirmation of item receival, no matter how or from where the buyer pays.
Our team will be assisting you along the way. The setup process can take as little as a few days.
We take the quality of products sold on Tree & Shadow very seriously.
We have a team of experts who review each product listing before it goes live on our platform.
We also encourage buyers to leave feedback and ratings for sellers, which helps us ensure that only high-quality products are sold on our platform.
Each seller on Tree & Shadow is responsible for managing their own shipping and handling. This allows them to set their own shipping rates and policies
IMPORTANT: Currently shipping rate is not available to add by sellers. Please adjust your shipping rate within your product pricing/s .
However, we are working on to streamline shipping processes and provide a better experience for oour buyers & sellers.
Tree & Shadow charges a commission fee on each sale made by a seller on our platform. The commission fee varies depending on the type of product or service being sold.
We also offer additional services and features time to time for sellers and/or products and/or services, such as marketing and advertising, which may require additional fees. However at this stage we cover any such additional fees (if & where applicable) and not passed on to our sellers.
Additionally, we also offer optional add-on services (small fees applies), if requested, to promote sellers product (i.e. Featured product, Featured Store etc), assistance with store set up, shipping services etc.
Please contact us for more information, or Join us here
We provide a range of customer support services for sellers, including a dedicated support team that can help with any questions or issues they may have.
We also offer seller resources and training to help them succeed on our platform.
Seller Protection program offers you peace of mind in the event of a transaction dispute. If you are unable to resolve a disagreement with a buyer’s issue and the transaction meets eligibility requirements, Tree And Shadow will help you resolve the issue.
Simply send us an email to [email protected] with your inquiry & requirements to promote your products/services on Tree & Shadow. We will get in touch with you shortly.
Tree And Shadow team is here to help! We’ll walk you through the onboarding process, and will support you through out to manage and grow your business.
You can also contact us at [email protected] with any of your inquiries.